Updated Dispatch Times: Due to COVID-19 our operational capacity is lower than usual due to our workforce being reduced, as of this orders are expected to be dispatched within 12 working days after placing an order, although not all orders will take this long - it depends on what items are being purchased. Items are then shipped directly from the UK with next day delivery.
To lower our environmental impact, our clothing is printed to order, as of this orders are dispatched within 1-3 working days after placing an order - items are then shipped directly from the UK with Royal Mail delivery.
All orders placed (other than those placed in peak periods) will be dispatched from our warehouse within 1 - 3 business days (based on the time in the UK).
Deliveries will be made to the shipping address nominated by you and it is your sole responsibility to ensure that the address provided is complete and accurate.
We are not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses. In the event that a product is lost in transit, we can issue a replacement order free of charge. To be eligible for a free replacement, the original address you provided must be accurate and correct and we require to be notified of a non-delivery within 30 days from dispatch, if we are notified after 30 days from dispatch we can not issue a replacement order.
Orders may end up being returned to us for various reasons including, non-payment of fees, duties or taxes, incorrect address, unclaimed at a post office, etc. If a package is returned or rejected, the customer will need to email firstname.lastname@example.org to arrange redelivery and will also have to pay for all postage costs.
Risk in the products purchased will pass to you once delivery has been made to your nominated address.
*All shipping times exclude clearance/customs delays and any other delays caused in circumstances that are outside of our control.
Please note that all shipping time frames are from the date of dispatch, not the date that your order is made.