FAQ

 Q: When will my order be dispatched?

A: usually, it takes 1-5 working days for your items to be processed depending on how busy we are!


Q: When can I expect to receive my delivery?

A: Usually, 1-3 working days after dispatch (6-10 working days for international orders) for items to arrive after dispatch.


 Q: Where is my order dispatched from?

A: All orders are dispatched directly from our UK wearhouse just outside Manchester.


 Q: How can I track my order?

A: When you place an order you'll receive a confirmation email with a tracking link, alternatively you can track your order on our website page here


 Q: What if my item dosen't arrive?

A: If your Item has not arrived 10 working days after dispatch (21 working days for international orders) we can send out a free replacement, however we request to be notified of none-delivery or an issue with your order within 30 days from dispatch, if we are notified after 30 days from dispatch we can't issue a replacement.


 Q: What is your refund Policy?

A: We operate a 14-day hassle free return policy. Simply send an email with your receipt attached requesting a refund to support@kgmcollective.com. Please Do NOT send items back to the manufacturing address listed on the packaging, we have a separate address for returns only :)


Q: Do you offer exchanges?

A: unfortunately, we can't only offer a direct exchange however you can simply return your item for a refund them purchase the new item you want


Q: What payment methods do you accept?

A: We accept the following methods of payment: Visa, MasterCard, PayPal, American Express, apple pay, Google pay, Klarna.


Q: How much is postage going to cost me?

  • Regular Non-trackable Shipping = £1.99
  • Recorded Delivery Shipping = £2.99
  • Fully Tracked Courier = £4.98
  • Orders over £80 = Free Shipping

Q: What do I do if the product is faulty?

A: Whilst rare, it can occasionally happen. Simply email us with a photo and description of the fault and we’ll arrange a replacement.


 Q: How long does it normally take to get a reply?

A: We have an amazing 24 hour 7 days a week customer support team ready to help you with any needs. Our average response time is under 4 hours but we aim to answer any incoming messages within 12 hours of receiving them.


 

Get in touch

 If you need more info, get in touch below, or email us at Support@kgmcollective.com  (remember to include your order number! )

 

Size Guide
T-SHIRT SIZING GUIDE:
measured in Centimeters
kgm collective t-shirt sizing guide


SWEATSHIRT SIZING GUDIE:
measured in Centimeters
kgm collective sweatshirt sizing guide


HOODIE SIZING GUIDE
measured in Centimeters
** Measurements are displayed in cm, garment sizes are approximate and for guidance only.